Returns & Exchanges

At Stonehouse Olive Oil, we take pride in the quality of our artisanal products and want you to be completely satisfied with your purchase. Due to the perishable nature of our oils and vinegars, we offer replacements or refunds for items that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Contact Customer Support

  Email our team within 14 days of receiving your order, providing your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For items damaged during transit, please include clear photos of the packaging and the product to help us process your claim with the carrier.

• 3.
  Receive Authorization

  Our team will review your request and provide a return authorization code or confirm your eligibility for a direct replacement.

• 4.
  Processing and Refund

  Once approved, we will issue a refund to your original payment method or ship a replacement bottle at no additional cost to you.